In 2013 Sixteenth Street received recognition as a Level 3 Patient Centered Medical Home (PCMH) by the National Committee on Quality Assurance.
This distinction means that we comply with standards that emphasize the use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement.
What does this mean for me as a patient?
We are committed to facilitating an ongoing relationship with your personal physician and care team, all of whom work to provide evidence based, continuous and comprehensive care for the “whole you” including Behavioral Health. We will provide you access to care when it is needed by offering a good range of hours and will assist you when we are “closed”. Good communication, regular visits, and coordinated care with specialists are vital to the Provider-patient relationship so we will help you to coordinate that care. We will do that by asking you about other visits and by working with other area healthcare providers to share authorized information. We will partner with you to ensure that your care plan respects your wants, needs, and preferences and those of your family when appropriate; We will have educational and support resources to help you make decisions and fully participate in your own care.
We will keep a careful watch on the number of patients assigned to your Provider so that you have the ability to get in when it is necessary. We will strive to make scheduling appointments as easy as possible for you when you call. We will avoid last minute changes to your appointment and will try to accommodate your scheduling needs. Every attempt will be made to notify you of any scheduling changes that must occur and with as much notice as possible. We will also let you know, upon arrival, if we are running behind schedule and assist you with rescheduling that appointment if you can not wait.
We ask you to be honest about your condition, keeping us informed about changes, concerns and care received outside of our health center. You are expected to notify us if you are unable to keep your appointments. Calling us up to 2 hours before your appointment will be considered a cancelation rather than a failed appointment. If you fail more than 2 appointments within a 12 month period you will face dismissal from our clinic. You may not be seen if you arrive late and it may be considered a missed appointment. Please arrive 5 minutes before your scheduled appointment to allow for such things as parking, checking in, and giving your co-pay